Refund policy.

This policy applies to paid Android app subscriptions to the English Jan service. It is part of the terms of service.

Because English Jan is a digital service that grants access to study surfaces immediately on subscription start, refund eligibility is more limited than for a shipped physical product. The details below explain when an exception applies.

We will review refund requests and, when approved, refunds are processed through Google Play when one of the following applies:

• Duplicate or incorrect charges — the same subscription cycle was billed more than once, or you were charged after cancellation took effect.
• Persistent technical failure — you paid for premium access but were unable to use it for a sustained period due to a defect on our side, after we had a reasonable chance to fix it.
• Unauthorised charge — the payment was initiated without your authorisation. We may request that you report the transaction to your bank and provide us with a reference.
• Statutory right of withdrawal — where a mandatory consumer-law refund right applies in your country, we will honour it even if the cases above do not.

Refunds are not normally issued for:

• Not using the service during a billing period that has already elapsed.
• Forgetting to cancel before a renewal charge.
• A change of mind after access has already been granted and used.
• Not achieving a specific TOEFL score or a particular learning outcome.

In these cases we will help you cancel future renewals so that no further charges occur.

Email alvinapps21@gmail.com with:

• The email address associated with your English Jan account (the Google address used to sign in).
• The purchase email and Google Play receipt or transaction reference, if available.
• The approximate date of the charge, and the amount.
• A short description of why you are requesting a refund.

We reply to refund requests within 48 business hours. If the request is approved, the refund is processed through Google Play to the original payment method.

Android app subscription refunds are handled through Google Play:

Google Play billing

Approved refunds are processed through Google Play. Funds usually return to the original payment method within 5–10 business days, depending on your bank.

Partial billing cycle

Because subscription access is granted for the entire paid period, we do not normally prorate refunds for mid-cycle cancellations.

Cancellation stops future renewals. You keep access for the rest of the current billing period, and nothing further is charged.

Refund reverses a past charge. Refunds are only issued when a situation in Section 02 applies.

If you only need to stop future charges, you do not have to email us. Cancel from the profile screen or directly in Google Play. Cancellation takes effect at the end of the current billing period; you keep access until that date.

If you initiate a bank chargeback before contacting us, your account may be suspended while the dispute is open. We prefer to resolve billing issues by email first — it is faster for you and avoids unnecessary account suspensions.

We may update this refund policy from time to time. Material changes will be announced by email or by an in-app banner at least 14 days before they take effect. Changes do not apply retroactively to charges made before the new policy takes effect.

For any billing or refund question, contact alvinapps21@gmail.com. Replies go out within 48 hours on business days.